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treatment has been disclosed to us and accepted by us. Should you cancel as a direct result of you undergoing the inpatient or out-patient treatment for which you are on a waiting list additional cancellation rights will not be provided; (iv) has been given a terminal prognosis by a medical practitioner. We will not cover any medical condition of a Close Relative or Business Associate whose health may affect your decision to travel if you were aware of it prior to booking your holiday. We will not be liable for cancellations arising directly or indirectly from: (i) acts of terrorism in countries to which the Foreign, Commonwealth and Development Office has advised against travelling; (ii) an accident or breakdown of the vehicle in which you are travelling for which a professional repairer%u2019s report is not provided; (iii) breakdown of any vehicle in which you are travelling if the vehicle is owned by you and has not been serviced properly or maintained in accordance with the manufacturer%u2019s instructions; (iv) withdrawal from service (temporary or otherwise) of an aircraft or sea vessel on the recommendation of the Civil Aviation Authority or a Port Authority, or any similar body in any country; (v) redundancy caused by, or resulting from, misconduct leading to dismissal, from resignation or voluntary redundancy, or where a warning or notification of redundancy was given prior to the date the optional insurance was purchased by you; (vi) suicide or attempted suicide, intentional self-injury, the effect of intoxicating liquors or drugs or flying other than as a passenger in a fully licensed passenger carrying aircraft. This exclusion applies not only to the insured persons but also to Close Relatives or other persons whose health may affect your decision to travel or cut short your trip; (vii) any circumstance arising after the date of booking, but prior to the date of issue of the optional insurance policy purchased by you. 16. ABTA We are a Member of ABTA, membership number Y174X. We are obliged to maintain a high standard of service to you by ABTA%u2019s Code of Conduct. We can also offer you ABTA%u2019s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can%u2019t resolve your complaint, go to www.abta.comto use ABTA%u2019s simple procedure. Further information on the Code and ABTA%u2019s assistance in resolving disputes can be found on www.abta.com.17. If you have a complaint We are proud of our high reputation for customer satisfaction and strive to reach amicable settlement of the small number of complaints we receive. If you have a complaint about any of the services included in your holiday, you must inform our representative or locally appointed agent / hotel director, or you can contact us via our duty office at dutyofficer@sagatravelgroup. com or by calling 01293 363214 as soon as possible to give us the best opportunity to put things right in resort. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Service Department at Saga Travel Group (UK) Ltd, PO Box 249, Seaham DO, SR7 1BG.Alternatively, e-mail us at: customerservices@sagatravelgroup.com, giving your booking reference and all other relevant information. This will assist us to quickly identify your concerns and speed up our response to you. If you fail to follow the requirement to report your complaint in resort, we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking. Please also see section 16 above on ABTA.18. Additional assistanceIf you%u2019re in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur if the difficulty is your fault.19. Our liability to you We are responsible for the proper performance of all travel services included in this package. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. If any of the travel services included in your package are not performed in accordance with the contract, or are improperly performed, by us or the travel service suppliers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both. We will not be liable where any failure to perform or improper performance of the travel services is due to: you or any member of your party; or a third party unconnected with the provision of the travel services in the package and is unforeseeable or unavoidable; or Unavoidable and Extraordinary Circumstances. Except in cases involving death, injury or illness, our liability and the liability of any company within our group of companies (including our or their employees, agents and subcontractors) shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to: (a) the contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking; and(b) any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions. Copies of the travel service contractual terms or the international conventions shall be provided on request. Under passenger rights law, you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation, or delay to flights. Full details will be publicised at relevant airports and are available from airlines. If you are unhappy with your airline%u2019s response you may complain to the Civil Aviation Authority (Telephone 020 7453 6888 or visit www.caa.co.uk/passengers) or the airline%u2019s approved Alternative Dispute Resolution body (visit www.caa.co.uk/passengers for details). Please note that reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these booking conditions. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted. You agree to assign to us any rights that you may have against a third party or person which have caused or contributed to our legal liability to you or which result in us incurring costs on your behalf. You agree that you will provide us and/or our insurers, with all reasonable assistance to pursue a claim against any third party or person. If it is impossible to ensure your return as scheduled due to Unavoidable and Extraordinary Circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit doesn%u2019t apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday. Note: this entire section 19 does not apply to any separate contracts that you may enter into whilst on holiday (for example, for excursions, entertainment, amenities, activities (including Holiday Experience activities) other tours, meals and other purchases).20. Your responsibilities 20.1 Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. 20.2 You are responsible for the behaviour of yourself and your party. We reserve the right to refuse or cancel your booking or to remove you or a member of your party from any tour or holiday if, in our view, your demeanour or behaviour, or that of a member of your party, is disruptive, dangerous, antisocial, or annoying to other people. In such an event, no compensation or refund will be payable and you will be liable to pay any additional expenses reasonably incurred in arranging the curtailment. 20.3 You are responsible for the carriage and care of your luggage throughout your holiday except for such times as it may be in the hands of an airline; where in such circumstances the airline%u2019s specific terms and conditions relating to the carriage of baggage will apply. Please ensure that your luggage is loaded on to all transport and be careful to take the correct luggage with you when you leave any mode of transport. 20.4 You must comply with the terms and conditions of the third party suppliers of any travel services that form part of the package. Failure by you to observe such terms and conditions which are incorporated into this contract and available upon request may affect any compensation or liability we may have towards you. 21. Holiday Information Delays: If you are delayed at point of departure, we will do our best to arrange meals plus accommodation on overnight delays. Optional Activities: Any optional activities (for example, excursions, entertainment, activities, amenities, other tours,) meals or other purchases (%u2018Optional Extras%u2019) that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For all Optional Extras, your contract will be with the operator/supplier of the relevant Optional Extra and not with us. We are not responsible for the provision of the Optional Extras or for anything that happens during the course of their provision by the operator/supplier. We cannot guarantee that the Optional Extras will be available during your holiday and they will only operate if a sufficient number of people wish to take part. Optional Extras are sold subject to the laws and the exclusive jurisdiction of the courts of the country or state where purchased. We have included them in brochures and on the website to illustrate your choice, not as a recommendation to take part. Tour managers and local representatives are instructed not to act as agents in booking any alternative activities other than those approved by us. Any assistance they may offer at your request does not imply that they have acted as an agent or that these activities have been approved and offered for sale by us. If you intend to take part in any Optional Extras, please check your insurance policy to ensure that you are covered for anything that may be considered hazardous. If you are in any doubt, you should contact your insurer. Flight seats: Actual seat numbers on flights booked by us cannot be guaranteed as there may be changes for airline operational, safety or security reasons. However, the airline will, where possible, re-accommodate your seats together and match your seating preferences. Where this is not possible, we will refund any applicable seating charges paid to us for the flights affected. Health formalities: We will advise you with your holiday confirmation or, if later, upon becoming aware of any vaccinations that are required as a condition of entry to the country(ies) that you are visiting. We recommend that you consult your doctor at least 12 weeks before departure, and they will advise you about any other vaccination or medical requirements. You may wish to refer to government health advice for your destination at https://www.gov.uk/foreign-travel-advice.Food allergies or specific dietary requirements:If%u00a0you%u2019ve got any food allergies or specific dietary requirements, it is important that you advise us at the time of booking. It is also essential that you make the ma%u00eetre d%u2019 aware (where relevant) of your allergies or dietary requirements after arriving and ask for information about ingredients before eating. Guests are also reminded that any required medications should be kept with them at all times. EU Banned Carriers List: In accordance with Regulation (EC) no. 2111/2005, we are required to bring to your attention the existence of a %u2018Community List%u2019 which contains details of air carriers that are subject to an operating ban within the EU Community. The Community list is available for inspection at: http://ec.europa.eu/transport/modes/air/safety/airban/index_en. htm Travel advice: The Foreign, Commonwealth & Development Office provides up-to-date advice and safety information for British nationals travelling abroad. We recommend you regularly check this information by visiting http://www.gov.uk/foreign-travel-advice.22. Medical InformationBefore you book your holiday, you must declare to us%u00a0any existing physical or mental health condition, disability or mobility restriction affecting you or a member of your party which may require assistance. 130