Page 42 - Demo

9. If you change your booking If, after our holiday confirmation has been issued, you wish to change your travel arrangements in any way, for example, your chosen departure date or accommodation, we will do our utmost to make these changes, but it may not always be possible. Any request for changes to be made must be from the person who made the bookingor, if applicable, your travel agent. You will be asked to pay an administration charge of %u00a340 per person, and any further cost we may incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should therefore contact us as soon as possible. Note: Certain travel arrangements (for example, flights with low-cost airlines) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. 10. Transferring your booking You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by%u00a0giving us notice in writing at least 7 days before departure. Both you and the new traveller are responsible for paying all costs we incur in making the%u00a0transfer. 11. If you cancel your holiday You, or any member of your party, may cancel your travel arrangements at any time. Notification must be from the person who made the booking or, if applicable, your travel agent and the cancellation will only be effective from the date it is received by us. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as per the table at the end of these booking conditions, or as advised by your sales consultant (see also the exception below). Please note that any additional or higher non-refundable deposits paid will be included in the cancellation charges set out in the table at the end of%u00a0these booking conditions or advised by your sales consultant. Should cancellation occur before your balance due date, the cancellation charge will, therefore, be loss of deposit plus any additional and/or higher non-refundable deposit paid. You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by Unavoidable and Extraordinary Circumstances. Unavoidable and Extraordinary Circumstances means a situation that is, in our opinion, beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include, but are not limited to, war, threat of%u00a0war, riots, civil strife, terrorist activity, Government action or restraint, industrial disputes, natural or nuclear disasters, fire, low or high water levels, adverse weather conditions including hurricanes, pandemics, epidemics, health risks, unavoidable technical problems with transport, damage and accidents from machinery or engines and closed or congested airports. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign, Commonwealth & Development Office. Please note:(a) Customers who have purchased the optional travel insurance benefit from additional cancellation rights under these booking conditions (see %u2018Additional cancellation rights%u2019 under section 15). (b) For customers who have not purchased the optional travel insurance, if the reason for your cancellation is covered under the terms of your own insurance policy, you may be able to reclaim these charges.(c) If one person sharing a twin/double or triple room or cabin should cancel, the remaining participants would then be required to pay the relevant single supplement or forfeit the triple reduction. 12. If we change your booking We plan the holiday arrangements many months in advance and, although unlikely, we may need to make changes. It is a term of your booking that we are able to%u00a0make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include, but are not%u00a0limited to, changes to airline carriers; changes to aircraft type; alterations of your onward/return flights which do not result in a change to date of departure; change of accommodation to another of the same or higher standard; flights becoming indirect; closure of hotel facilities for improvement; building works; changes to advertised amenities; changes to itineraries; changes to included and optional excursions and entertainment. Please note we will not pay compensation or offer alternative options if we make%u00a0an insignificant change.Significant changes, if before departure, we have to significantly alter any of the main characteristics of the travel services that make up your holiday package, you will have the rights set out below. 12.1 - We will contact you and you will have the choice of accepting the change or having a refund of all monies paid. You can also accept an alternative holiday of a comparable standard, if available. If the alternative holiday is of a lower value, we will refund any price difference. We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled. 12.2 - If you choose to accept a refund: (a) we will pay compensation as per the table at the end of these booking conditions except where the significant change is due to Unavoidable and Extraordinary Circumstances. This standard payment will not affect your statutory or other legal rights; (b) we will provide a full refund of your travel insurance premiums if you paid them to us. Examples of significant changes include, but are not limited to, a significant change of resort or holiday duration, where your stay is for 3 nights or more; a change of accommodation to that of a lower rating category for 3 nights or more; a change in departure date; a change of departure airport (except between London airports, between Birmingham and East Midlands airports, between Sheffield, Doncaster, Manchester and Leeds Bradford airports, or between Liverpool and Manchester or between airports in Scotland) or your cruise being cancelled by the cruise company or shipping line. Please note that we do not accept any responsibility or liability for any consequential loss or expenses you may incur from arrangements you have made with any other party or parties.13. If we cancel your holidayWe reserve the right to cancel your booking. We will not cancel after the balance due date, except for Unavoidable and Extraordinary Circumstances or a%u00a0failure by you to pay the final balance. If your holiday is cancelled (for reasons other than a failure by you to pay the final balance) you can either have a full refund of all monies paid or, where available, accept an offer of alternative comparable travel arrangements. We will refund any price difference if the alternative is of a lower value. In the event a refund is paid to you, we will: 13.1- provide a full refund of your travel insurance premiums if you paid them to us; and 13.2 - pay compensation as per the table at the end of these booking conditions except where the cancellation is due to Unavoidable and Extraordinary Circumstances. This standard payment will not affect your statutory or other legal rights. Please note that we do not accept any responsibility or liability for any consequential loss or expenses you may incur from arrangements you have made with any other party or parties. 14. InsuranceIt is a condition of your booking that you%u2019re adequately insured for your trip. If you did not purchase the optional travel insurance and additional cancellation rights, or if we%u2019re unable to offer the optional cover, we strongly advise that you arrange adequate insurance cover as soon as possible. You must be adequately insured for all your needs to cover all contingencies such as cancellations, medical expenses, repatriation, and baggage cover. We reserve the right to request a copy of your insurance. While on holiday, should you choose to take part in any activity which can be deemed as being of a hazardous nature (for example, hang gliding, hot air ballooning, white-water rafting, etc.), it is essential to ensure that cover is provided under the terms of your travel insurance. If you are in doubt, you should contact your insurer.The organisers of some adventure activities that you may choose to take part in whilst on holiday may request that you sign a waiver of their liability for risks involved. We must draw your attention to the fact that by signing such a document you may well lose any rights to claim for damages in respect of death, injury, or loss of or damage to property even if negligence on the part of the activity organiser is proven to have occurred. Bookings made 18 months or more before departure:This section only applies to holidays offered with the optional travel insurance and additional cancellation rights. The optional travel insurance and additional cancellation rights in section 15 cannot be offered with holidays booked more than 18 months before departure. Customers who wish to include the optional travel insurance and additional cancellation rights will have their booking held until 18 months before the departure date. Should you need to cancel prior to your booking being confirmed, a full refund will be available. Once within 18 months of departure, the optional travel insurance and additional cancellation rights can be added and the holiday confirmed. This is subject to the normal insurance policy conditions and these booking conditions. The optional travel insurance will only provide cover for any claims caused by or relating to Coronavirus Disease (COVID-19), or any mutation thereof, under the %u2018Emergency medical associated expenses%u2019 section of your policy book. This section provides insurance for emergency medical and associated costs not covered by the National Health Service or any reciprocal health agreement. 15. Additional cancellation rights Where you have chosen to include the optional travel insurance, (Saga Escorted Group tours only), Saga will provide you with the following rights (subject to the provisions set out in this section 14): For the purposes of this section, the following definitions apply: Business Associate %u2013 Someone who works at your place of business and who, if you were both away from work at the same time, would prevent the business from running properly. Close Relative %u2013 Your marital/ common law partner (defined as living together at the same address and including same sex relationships), parent, parent-in-law, child, grandchild, son-in-law, daughter-in-law, brother, sister, brother-in-law, sister-in-law, or fianc%u00e9(e). Home %u2013 The address where you live permanently in the UK. You/Your %u2013 The person(s) named on the booking invoice/holiday confirmation issued by Saga. Summary of rights: We will refund all the money you have paid to us, less your deposit; subject to the provisions set out in section 8, paid for European and Worldwide holidays, river cruises and non-saga ocean cruises if the cancellation is due to: (a) unexpected serious illness which prevents you from travelling, or death of you or a member of your party. (b) death or disablement (by accidental bodily injury or sickness) of your Close Relative or Business Associate, or of any person with whom you had arranged temporarily to reside during your holiday. (c) jury service, attendance solely as a witness at a court of law or redundancy (provided your employment has been on a continuous full-time basis with the same employer for at least 24 months). (d) accidental damage to your home through fire, storm, or flooding within 14 days of the planned departure date, rendering it uninhabitable. We will deduct the cost of any UK connecting or domestic flights and any cancellation charges from the suppliers of any ad-hoc service from any money refunded to you. You must send us a valid medical certificate for (a) or (b) above or the relevant official documentation for (c) or (d) as soon as is practicable, otherwise we will be unable to refund you. All travel documents must be returned to Saga. If you cancel for other reasons, you must still notify Saga in writing and you will be subject to any relevant cancellation charges as set out in section 11 and the table at the end of these booking conditions. We will not be liable for cancellations when, at the time of booking the holiday, the person whose condition gives rise to the cancellation: (i) had an illness in the past 12 months that has required treatment from a doctor, unless the condition was disclosed to and accepted by us; (ii) is travelling against the advice of a medical practitioner or for the purpose of obtaining medical treatment abroad; (iii) is receiving, on a waiting list for, or has knowledge of the need for in-patient or out-patient treatment for any condition unless the medical condition for which you are on a waiting list for inpatient or out-patient 129