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If,%u00a0in our reasonable opinion, your chosen travel arrangements are not suitable for you (or a member of%u00a0your party), we reserve the right to decline your booking. After booking, you must contact us immediately if there is a deterioration or other change in your condition or if you (or a member of your party) develop a new condition. This is essential for all bookings so that we can determine if your holiday arrangements remain suitable and includes the requirement to inform us if you need to bring any specialist equipment with you such as a wheelchair. If%u00a0in%u00a0doubt, you must consult with your doctor about your (or a member of your party%u2019s) fitness to travel. We%u00a0reserve the right at any time to require you to produce medical evidence of your (or the relevant member of your party%u2019s) fitness to travel (including submission of a medical certificate certifying this). For many suppliers, a risk assessment may need to be carried out prior to your departure to confirm if your carriage is possible. If you do not inform us of such matters as set out above, we will not be liable if a transport provider refuses to accept you or any member of your party as a passenger.If you do not inform us at the time of booking of any physical or mental health condition, disability, or mobility restriction, we reserve the right to cancel your booking when we find out the full details if, in our reasonable opinion, your travel arrangements are no longer suitable, or we otherwise believe that health and safety may be compromised. In such circumstances, this will be treated as a cancellation by you and cancellation charges will apply as per section 11; or, if your holiday has already commenced, we will curtail it and arrange for your return home, in which case no compensation or refund will be payable, and you will be liable for any costs (including repatriation costs) we reasonably incur. If you have taken the optional travel insurance, to see if we can continue to offer it. The insurance company will not accept a claim as valid if you do not do this. In addition, there are other instances where cover is not available under the Medical Expenses or Curtailment sections of our Saga Travel Insurance Policy Booklet. These include where the person(s) making the claim: (i) does not follow the advice of a medical practitioner (ii) is travelling to get medical treatment abroad (iii) has been given a terminal prognosis by a medical practitioner. The Policy Booklet contains full details of the medical cover provided along with terms and exclusions. We%u00a0recommend you read it carefully. For travel by sea or inland waterways, a risk assessment may need to be carried out to confirm if your carriage is possible prior to your departure. If you do not inform us of such matters as set out above, we will not be liable if a transport provider refuses to accept you or any member of your party as a passenger. 23. Mobility and assistance You must tell us about all physical or mental health conditions, disabilities, or mobility restrictions (as detailed in section 22). This will allow us to be able to advise on the suitability of our holidays and, wherever possible, put in place arrangements to accommodate your needs. This could include securing assistance at airports and securing accessible hotel rooms but does NOT include our staff (including Tour Managers), our supplier%u2019s staff or other customers providing any kind of personal care (such as dressing, eating or toileting), pushing wheelchairs, assisting with embarking, or disembarking coaches or trains, or porter luggage when this service is not included as part of your travel arrangements. If you require any of these services, you must travel with a fully able-bodied fare paying travelling companion who must take responsibility for any personal assistance required. Please note that some of our holidays include off-the beaten track destinations where even the most basic facilities for disabled customers may be lacking. In addition, general standards in these destinations may be very different to%u00a0those in the UK, and you should take your general comfort into consideration when reviewing the suitability of your travel arrangements. Travel by ship: The cruise ships we use have a limited number of cabins adapted for use by those with restricted mobility and are limited as to the number of%u00a0disabled passengers or passengers with reduced mobility that they can carry. We reserve the right to refuse the carriage of any person if carrying such a passenger would breach any applicable safety requirement or law. We also reserve the right to refuse carriage if the design of the vessel and/or the port infrastructure and equipment would make carriage unsafe or not operationally feasible. We reserve the right to require that a disabled passenger or a person of reduced mobility is accompanied by another fare paying person capable of providing assistance to ensure compliance with any applicable safety requirement or law or if the design of the vessel and/or the port infrastructure and equipment means that a disabled passenger or person of reduced mobility cannot be carried in a safe or operationally feasible manner without the assistance of another person. Please note that personal daily care cannot be provided by any member of the ship%u2019s staff. Please advise us at the time of booking if you or any member of your party has reduced mobility, requires a specially adapted cabin, or would require assistance in an emergency, or as soon as possible (and, in any event, at least 48 hours) before departure should there be a change in circumstances. This is essential for travel by sea or inland waterways, as a risk assessment may need to be carried out prior to your departure. If you do not inform us of such a condition, we will not be liable if an airline or cruise line refuses to accept you or any member of your party as a%u00a0passenger. Travel by air: Under the law, if you are disabled or have difficulty moving around, you can receive assistance when you fly. This free service is available to anyone with mobility problems, for example, because of your disability, age, or a temporary injury. To take full advantage of the service you need to book at least 48 hours in advance of your flight. Please contact us as soon as possible prior to your departure. 24. Data Protection Any personal data that you provide will be held securely and for the purpose you have provided it, in accordance with data protection legislation. We may need to disclose personal data to a third-party including countries outside the European Economic Area (EEA) for the purpose of providing your holiday. In addition, your data may be disclosed to regulatory bodies or public authorities such as customs or immigration for the purposes of monitoring and/or enforcing compliance with any regulatory rules/codes; and it may be used for marketing, offering renewals, research and statistical purposes and crime prevention. Where you provide information about another person, we accept it on the basis that you have their permission to give us access to their personal data (including special category personal data) and that you have told them who we are and what we will use their data for, as set out above. Where Saga has obtained your permission to do so, they will also contact you by post, telephone, email, or other means to tell you about offers, products and services that may be of interest to you. At any time, you can opt out of receiving such information, revise the products you would like to hear about or change the method they use to communicate with you. You can update these preferences by calling 0800 988 5811. For further information about how Saga uses your personal information, please visit saga.co.uk/privacy-policy or contact the Saga Group Data Protection Officer by email: data.protection@saga.co.uk or post: Saga Travel Group (UK) Ltd, PO Box 249, Seaham DO, SR7 1BG. Please note: We are committed to the ongoing training of our staff, and this may involve the recording of telephone conversations. 25. Advance Registrations You are able to secure your place on your desired holiday before the general release date with a refundable deposit of %u00a350 per person. As soon as we are able to finalise your holiday plans, we will contact you to provide all the necessary details and collect any additional deposit. A contract will exist as soon as we issue our holiday confirmation. Should you decide against travelling on this holiday prior to receiving our holiday confirmation or if we are unable to confirm your chosen holiday, your deposit is fully refundable. 26. Package Travel and Linked Travel Arrangements Regulations 2018 The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, you will benefit from all EU rights applying to packages. We will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event we become insolvent. Your key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 can be found on our website www.saga.co.uk under Your Key RightsSaga Holidays is a trading name of Saga Travel Group (UK) Limited (registration no. 12102155), which is a subsidiary of Saga Travel Group Limited (registration no. 13564639). Both companies are registered in England and Wales. Registered Office: 3 Pancras Square, London N1C 4AG. . Telephone: 01293 363204. Email:customerservices@sagatravelgroup.com With respect to general insurance products sold in the UK, Saga Travel Group (UK) Limited is an appointed representative of Saga Services Limited, registered in England and Wales (company no. 732602), which is authorised and regulated by the Financial Conduct Authority. Period before departure within which notice of cancellation or significant change is received by%u00a0us%u00a0or notified to you.Compensation if we make a significant change.If we cancel your holiday amount you will receive from us.If you cancel your holiday amount of cancellation charge.75 days or more %u00a3Nil Deposit only Deposit only plus any non-refundable prepayments 74 - 43 days %u00a315 100% of holiday price + %u00a31550% of total cost of holiday or loss of deposit plus non-refundable prepayments 42 - 29 days %u00a330 100% of holiday price + %u00a33075% of total cost of holiday or loss of deposit plus non-refundable prepayments 28 - 15 days %u00a345 100% of holiday price + %u00a34590% of total cost of holiday or loss of deposit plus non-refundable prepayments 14 - day of departure or after %u00a350 100% of holiday price + %u00a350 100% of total cost of holiday Published: November 2025131